We were inspired to try SMS marketing as a new way of engaging with our customers in a time when emails were becoming less and less effective at generating a quick and successful response. We now send out SMS marketing messages constantly, several times a week. We use SMS marketing to send event reminders and details of the locations. We also use it to send invitations to events in the area and to generate sales. Finally, we use SMS as a way to allow customers to ask us questions.
We went onto a search engine and Reach Interactive ticked all of the right boxes at a much better price than we could find elsewhere. We were using a rival SMS provider previously, but it lacked much of the functionality that Reach Interactive offered – functionality that has proved invaluable. Reach Interactive will transform the way that you communicate, and your customers will thank you for it. Their feature rich platform makes it simple and user friendly while their advanced reporting features will make it as effective as possible.
SMS marketing adds value to our company by reducing our volume of calls, emails and letters by tens of thousands every year. This means that we have more time to focus on other areas of our customers journeys. Additionally, SMS marketing has allowed us to instantly and easily provide customers with reminders and information in a convenient format for them. Who wants to pin an invite to the fridge when you can have it sent directly to your phone that is always by your side?