SMS Success Stories


Mind Charity

SMS Success Stories

Mind Charity

Specch mark We can type out one message and communicate with as many people as we need to!. Speech mark
MIND
MIND
Scunthorpe and District Mind is a small local charity that provides support for people who have mild to moderate mental health issues in North Lincolnshire.

Reach and Mind

Reach Interactive made it possible for us to communicate with our service users quickly and effectively. We now use SMS marketing to communicate with our customers with text reminders about their upcoming initial assessments, future sessions and group cancellations. Previously, we had to call everyone who was attending a peer support session and sometimes we can have up to twenty attendees in one session. Since we only have three full-time staff members, one third of our workforce would have to spend a good hour of their time making phone calls to session attendees. However, thanks to SMS marketing, we can now write one message and distribute it to as many people as we want. This is very convenient and invaluable for a small charity like us.

Reach Interactive has a very user-friendly web design and their product is easy to use. This allows us to get our messages sent out to session attendees extremely quickly and we can feel confident that the messages will be sent correctly.

The Impact

We found out about Reach as they were recommended to us by someone. Since then, we have been using their online text message platform on a regular basis. The most obvious advantage that Reach Interactive’s service offers is that we can type out one message and communicate with as many people as we need to. Again, this frees up time for other business activities and removes the need for us to call each session attendee individually. One advantage we discovered after using the product more regularly is that we can access reports. The reports allow us to track the performance of links that we include in each text whilst also showing how many of the attempted texts were delivered. Also, using Reach Interactive’s platform allows us to create templates. This means that we do not have to retype our messages that are used on a regular basis.

For anyone thinking about using SMS marketing, we’d say go for it! It provides you with an easy way to communicate with people and they will definitely read your messages (unlike email).

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Case Studies


Northern Garms
Specch mark We can type out one message and communicate with as many people as we need to!. Speech mark
MIND
Scunthorpe and District Mind is a small local charity that provides support for people who have mild to moderate mental health issues in North Lincolnshire.

Reach and Mind

Reach Interactive made it possible for us to communicate with our service users quickly and effectively. We now use SMS marketing to communicate with our customers with text reminders about their upcoming initial assessments, future sessions and group cancellations. Previously, we had to call everyone who was attending a peer support session and sometimes we can have up to twenty attendees in one session. Since we only have three full-time staff members, one third of our workforce would have to spend a good hour of their time making phone calls to session attendees. However, thanks to SMS marketing, we can now write one message and distribute it to as many people as we want. This is very convenient and invaluable for a small charity like us.

Reach Interactive has a very user-friendly web design and their product is easy to use. This allows us to get our messages sent out to session attendees extremely quickly and we can feel confident that the messages will be sent correctly.

The Impact

We found out about Reach as they were recommended to us by someone. Since then, we have been using their online text message platform on a regular basis. The most obvious advantage that Reach Interactive’s service offers is that we can type out one message and communicate with as many people as we need to. Again, this frees up time for other business activities and removes the need for us to call each session attendee individually. One advantage we discovered after using the product more regularly is that we can access reports. The reports allow us to track the performance of links that we include in each text whilst also showing how many of the attempted texts were delivered. Also, using Reach Interactive’s platform allows us to create templates. This means that we do not have to retype our messages that are used on a regular basis.

For anyone thinking about using SMS marketing, we’d say go for it! It provides you with an easy way to communicate with people and they will definitely read your messages (unlike email).

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